Clinic enquiry recovery example

Recover missed eye-test and callback enquiries.

For optometrists and opticians: Aivelop helps capture eye-test, contact-lens, glasses and callback requests when reception is busy.

Reception support No diagnosis Human handoff

Optometry enquiry

Hi, do you have eye test appointments this week?

Thanks for contacting Green Lane Opticians. I can take a few details and pass them to the team.

Which branch do you prefer, and is this for an eye test, contact lenses, glasses, or a callback?

Milton Keynes. Friday if possible.

Please share your full name and mobile number. The team will confirm available slots.

If this is urgent or clinical, I’ll pass it to the team for review. Aivelop cannot provide medical advice.

Aivelop captures the enquiry. Your team keeps the judgement.

What Aivelop supports

Simple front-desk support

✓Eye-test enquiry capture

✓Branch routing

✓Contact-lens callback requests

✓Glasses collection questions

✓Missed-call follow-up

✓Review requests after appointments

Boundary rules

Situation	Aivelop response
Eye-test booking	Collect branch, preferred time and contact details.
Contact-lens enquiry	Collect details and send to staff.
Urgent eye concern	Human handoff, no advice.
Product or collection question	Use approved branch information.
Complaint	Route to manager or team.

We can adapt the services, locations, opening hours and handoff rules to your clinic.